Terms and Conditions

  1. These terms and conditions shall apply to all contracts entered into between Heart Crafted Company (HCC) and its customers
  2. HCC agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to HCC and recorded in writing between the parties.
  3. Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order and if payment has not been made by the last day of month following delivery then interest shall accrue thereon at the rate of 8% per annum from the date of invoice.
  4. Title or ownership in the goods supplied by HCC to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
  5. In the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the customer to HCC in writing. HCC will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request and will notify the customer of the costs such as changes at the time of the request. HCC also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is agreed by customer.
  6. HCC points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of HCC to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
  7. These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between HCC and the customer including repeat or fresh orders from the customer.
  8. For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between HCC and the customer then such dispute shall be dealt with under English law.
  9. HCC points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
  10. Discount code usage is applied at the sole discretion of HCC. 
  11. Please note that colour samples shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any enquiries.
  12. HCC withhold the right to refuse orders, at their sole discretion, for (but not limited to):

     (a) Offensive words and slogans
     (b) Offensive graphics and icons

     (a) copyrighted material
     (b) copyrighted images or phrases

Customisation Tool

The garment visual displayed in the customisation tool is for illustrative purposes only and may not show a true likeness to the specific garment you have selected for purchase. For example, you may be presented with a generic image of a red jacket with your logo on rather than the specific softshell jacket in dark red that you are purchasing.