Return and Refund Policy
Our aim is fast and efficient dispatch of your orders and for this reason as soon as we receive your order with artwork it is sent to digitizers or graphic designers and as soon as it’s back from them we will start with production. At any point we if you wish to cancel your order depending on what stage it is that amount will be charged to you as this is a cost for us.
- You may return any item bought from our standard range* within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 15 working days to be processed.
- Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered, badged or printed.
- Goods that have been assembled in line with your requirements.
- Goods that have been specially procured in line with your requirements and do not form part of our standard range*
- Our promise is to uplift unwanted goods from your premises within 5 days of the request being made.
- This does not affect your statutory rights.
- In the event of goods arriving with production or manufacturing errors HCC reserves the right to correct these prior to offering a refund, at the sole discretion of HCC.
* Our standard range is any item available on our website and does not include special colours or sizes.
- Our aim is to deliver good quality work to all our customers as this is very important for us. If we are not happy with the image and cannot work with it we will contact you back. But unfortunately we cannot accept returns if a mistake is not done by us in production or if the garment is faulty.
- Please be aware The Distance Selling Regulations Act of 2000 does not apply to “personalized goods or goods made to a consumer’s specification”.
- Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing information’ tab, just to the right of the product description.
- Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item.